wikiPRISM.gif

Check out the new PRISM Glossary!

Most Frequently Asked Questions About PRISM


Category 1: PRISM Portal

  1. I want to know more about PRISM Portal. Do you have any manuals?
  2. PRISM Portal - Language Setting Configuration
  3. How do I configure and fine-tune Internet Explorer for PRISM Portal?
  4. How do I check version number of my Internet Explorer?
  5. How do I enable PRISM SSO in Windows 7 computers?

Login

  1. I cannot log onto PRISM Portal.
  2. I forgot my password.
  3. How do I check if PRISM Portal is ready for Single Signon (SSO) access?
  4. I am using Intranet Portal (within IOM network) but I cannot access PRISM.
  5. I am using Geneva Portal (outside IOM network) but I cannot access PRISM.
  6. How do I change my PRISM Portal Password?
  7. With SSO implementation, how do I log onto my personal and the unit's user ID?
  8. I am working from my personal computer at home, which is not part of IOM network and I am using VPN client to connect to IOM network. How do I gain entry to PRISM Portal?
  9. How do I log onto my PRISM Portal account through Geneva Portal (Aventail)?
  10. When displaying PRISM Portal page, I get two logon screens. What do I do?
  11. Once I am logged onto PRISM Portal and try to display one of the tabs, I get the error message “Page not found or not available”. What do I do?

Portal Reports

  1. Project Reports in currencies other than USD
  2. Export Reports to Excel
  3. Export Reports to Excel when “Local File” is grayed out
  4. Finding Project Budget Line
  5. Pop-Up Blockers
  6. Java Runtime Components

Employee Self-Service

  1. I do not have "Employee Self-Service".
  2. (Personal Information) I would like to change my bank information.
  3. (Personal Information) I cannot change my personal data.
  4. (Personal Information) I cannot save data.
  5. (Working Time) I would like to submit leave request but approver is not my supervisor.
  6. (Working Time) I would like to know if my manager processed my request.
  7. (Working Time) How do I cancel my leave request?

e-Recruitment

  1. Where do I find e-Recruitment in PRISM?
  2. How do I update my profile?
  3. How do I release my profile?
  4. How do I apply online?
  5. I cannot find vacancy notice.
  6. How do I participate in emergency roster?
  7. How do I check my application status?

Staff Evaluation System

  1. Fields where I enter my objectives are grayed out./I cannot add languages./I do not see button to send the form to my manager.
  2. I sent the form to my manager and now my “Objectives” boxes are empty!
  3. I see little lock icons next to some fields and cannot see what is inside them or make any changes to them.
  4. I cannot select any competency ratings in “III. Competencies” tab
  5. I assessed my language and entered objectives. What is the next step?
  6. I did not receive an evaluation form
  7. I am reporting to the wrong manager./I have incorrect direct Reports.
  8. My competencies are missing/appear incorrect.
  9. The link in “pending task” e-mail does not work.
  10. I receive error message “Page not found or not available” when I log in.
  11. I receive message “Error when processing your request”.
  12. I receive error message “Sorry your browser program is not supported by Web Dynpro”.
  13. The form does not open after clicking on link to SES form.
  14. I receive “Pop-up blocked” message in a yellow bar when I try to access my evaluation form.
  15. “SAP NetWeaver” window props up when trying to access SES.
  16. I cannot see "Staff Evaluation System" tab under Employee and/or Manager Self-Service.
  17. Additional info about SES


Category 2: PRISM Front End (SAP GUI)

  1. Disconnection errors in SAP Front End


Category 3: PRISM Financials

Project System

  1. How do I find new project codes and budget line items to charge expenses for my department?
  2. Can you explain the structure of the new project code?
  3. What is project type?
  4. How do I see my project budget in PRISM?
  5. What is the next step if I do not find the required budget line in the system and need to create one?
  6. How do I see charges made to my Project by Missions that are not yet live in PRISM?
  7. How do I manage Projects which are technically closed in PRISM?
  8. What do I do if the wrong project type was selected as template for a Project?
  9. How do I view a project template in PRISM Portal?
  10. How do I view a project template in PRISM in SAP GUI?
  11. How do I find WBS in selection screen of a certain transaction?
  12. How do I release WBS after having been created?
  13. How do I extend valid date of Project?
  14. Which level of WBS should I charge revenue and expenses of a Project?
  15. Is it possible to change project type of an existing Project?
  16. Where do I see complete structure of Project in PRISM (SAP GUI) and export to Excel?
  17. Where do I see complete structure of Project in PRISM Portal and export to Excel?
  18. When should project structure be created in PRISM?

Procurement

  1. Who is the owner of Purchase Order?
  2. Why do I need to clear Purchase Requisitions (PRs) and Purchase Orders (POs) when I have already entered invoice through FB60?
  3. When creating Purchase Order, I get error message "Sum of quantities >X< larger than total quantity".
  4. What information do I input when procuring for a sub-Office within the same purchasing organization (same Mission)?
  5. What t-code should I use to park and post invoice document that originated from PO?
  6. What kind of parked document can FBV0 post?
  7. How do I view overall status of my PO?
  8. How do I check further entries into a specific line item in PO?
  9. How do I check if I have successfully reversed a transaction in PO?
  10. What t-code do I use to print PO?
  11. How do I handle obligations when I do not know exact amount to be paid?

Assets

  1. How do I procure asset in Mission with Work Breakdown Structure (WBS) that has Business Area that does not correspond to Mission procuring it?
  2. How do I transfer asset acquisition cost? How do I procure asset in Mission with Work Breakdown Structure (WBS) that has Business Area that does not correspond to Mission procuring it?
  3. How do I transfer asset depreciation cost?
  4. How do I procure asset for another Mission (Business Area)?

Accounts Payable, Accounts Receivable, General Ledger, Treasury

  1. Default language for vendor master data
  2. MIRO: I cannot reverse MIRO document.
  3. How do I record bank charges for fund transfer?
  4. How do I view multiple WBSes in FBCJ-generated voucher??
  5. How do I view change log for vendor accounts in my Mission?
  6. How do I know which t-code is used for a certain accounting document?
  7. How do I view valid VAT GL accounts in PRISM?
  8. How do I clear staff vendor account advance with F-44?
  9. When are bank details necessary in creating vendor master data?
  10. When should one-time vendor be used?
  11. How do I record rent deposit and reimbursement after lease contract has ended?
  12. What is the difference of statistical and real posting in a cost center?
  13. F-52: I cannot select line items due to online payment block, how do I proceed?

Reports

  1. CJI3: How do I found the Accounting Document Number?
  2. Use of comma (,) and decimal point (.) is switched, e.g., 1.234.567,89).
  3. ZCJI3: There is a difference in amount generated from ZCJI3 and CJI3. Project Opening Account (400100) amount is incorporated in CJ13 but not in ZCJI3.
  4. Transaction currency column is zero but local currency column has value for realized exchange loss.


Category 4: Staff Travel

  1. How is Travel Expense Report processed when an Organiser wishes to pay all expenses?
  2. How is travel expense recorded for non-IOM staff, e.g., consultant?
  3. Staff member needs Travel Authorization (TA) done but is in another IOM country. How do we create TA in Geneva for him?
  4. Staff member on business trip decides on a private deviation, i.e., he incorporates leisure time while on business trip. How is this recorded in the system?
  5. Do we still need Travel Authorization (TA) number from STC?
  6. What if, while on business trip, a situation arises when I need to change hotels and price happens to be beyond budgeted amount?
  7. Will the system allow me to process an Expense Report even if there is no budget?
  8. How do I claim for advance (or further advance) once in a Mission?
  9. What happens if Project Code is not available in list of possible entries?
  10. If new staff member joins IOM, how do I create Travel Request (TR) for him?
  11. Can I use WBS code that is not in my Mission?
  12. What if I entered the wrong amount for advance?
  13. Can I change a wrong entry after selecting "Save & Send" assuming that expected amount is less than anticipated?
  14. I need to enter many Travel Requests (TRs). Can I use copy function to create several TRs at once?
  15. Do I always need to create Travel Request (TR)?
  16. I only entered 1st level of WBS code,e.g., DI.0003 but did not get any errors. Is this possible?
  17. I try to create Travel Request (TR) but, at the review stage, I notice that Per Diem (DSA) amount is zero. Why?
  18. Staff member wants to go on one-day trip. As an overnight stay cannot be recorded, how do we account for reimbursement of entitlement?
  19. If I get WBS element from Field Mission and it does not exist, what do I do?
  20. If I have one or more WBSes covering travel for various expenses (considering I have already recorded DSA), how do I record this in TR?
  21. Is it possible to record costs of flights in expense section of TR using "Air tickets paid by IOM" in expense type field? There remain some concerns whether or not entries are correct - bearing in mind that budget and costs are not immediately visible.
  22. What is the overall process of Travel Request (TR)?
  23. Where can I get support while processing claims through this new process?


Category 5: iGator

  1. How do I find a respective PO for iGATOR TOR (Ticket Order Request)?
  2. Why is it that in iGATOR POs there is line item 1 with description "Ticket - Down payment" with a cost of 0.01?
  3. What happens to PO when validating TOR with amendment 1: Cancellation for unused ticket refundable no penalty?
  4. What are the procedures for clearing PO with amendment 1: Cancellation - unused ticket refundable no penalty?
  5. How do I post credit note for iGATOR ticket in FI?
  6. What happens to PO when validating TOR with amendment 2: Cancellation - unused ticket refundable with penalty?
  7. What are the procedures for clearing PO with amendment 2: Cancellation of unused ticket refundable with penalty?
  8. What happens to PO when validating TOR with amendment 3: Cancellation of unused ticket partially refundable or partially used ticket, e.g., airport taxes?
  9. What are the procedures for clearing PO with amendment 3: Cancellation of unused ticket partially refundable or partially used ticket, e.g., airport taxes?
  10. What happens to PO, when validating TOR with amendment 4: Cancellation of unused ticket not refundable (unrecoverable cost)?
  11. What are the procedures for clearing PO with amendment 4: Cancellation of unused ticket not refundable (unrecoverable cost)?
  12. What happens to PO when validating TOR with amendment 5: Cancellation - unused ticket voided, not invoiced to IOM?
  13. What happens to PO when validating TOR with amendment 6: Postponement or rebooking of ticket?
  14. What happens to PO when validating TOR with amendment 7: Ticket partially used and unused portion is refundable?
  15. What are the procedures for clearing PO with amendment 7: Ticket partially used and unused portion is refundable?
  16. What happens to PO when validating TOR with amendment 8: Change of price, WBS or currency?
  17. What happens to PO when validating TOR with amendment 9: Change of vendor?


For other technical issues, contact PRISM Helpdesk.
For feedback and comments, contact PRISM Change Management.